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ServiceNow Senior Developer / SME

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Published:   2024/04/11




IT / Technology


¥ 7,500,000 Yearly

Required language

Japanese: Native
English: Business


年次有給休暇(初年度10日 ※入社日によって異なる場合有)、完全週休2日制(土曜日・日曜日)、祝日、年末年始、慶弔休暇、育児・介護休業

Working hours



Tokyo (Within 23 wards)


【部門紹介 - 】
The department provides ITService Management Process and tools solutions for ITO and AMO Services; Main offerings are Process implementation, ITSM Tools (ServiceNow, SummitAI, BMC..) ITAM Tools (Snow, Flexera) , Monitoring (Solarwinds, newrelic, datadog etc.), Service integration &Automation, etc. total department size is 80 (Japan and India)

The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India.

Working for this team offers the opportunity to join a diverse and skilled group, apply ITIL best practices and ServiceNow capabilities, and collaborate across multiple locations. It provides a dynamic, customer-centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management.

This project provides valuable ITSM and ITIL experience and offers exposure to customer-facing roles and consulting opportunities. Candidates can develop strong communication and relationship-building skills crucial for client interactions. This experience opens doors to careers in customer service, account management, and IT consulting, where they can leverage their ITSM expertise to provide strategic guidance and solutions to clients, further advancing their careers in the IT and consulting domains.


  • Good understanding of ServiceNow Development - Should be able to convey the Capabilities of ServiceNow, & call out feature feasibility for architecture, Design discussions etc
  • Should have hands-on experience in Core ITSM modules, ITOM modules like Discovery, Event Management, Service Mapping, Orchestration, Cloud Management, Operation Intelligence, Good to have : CSM/Secops.
  • Should have a good understanding of REST API and web services.
  • Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.
  • Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
  • Applies innovative technology to business processes to develop new solutions and troubleshoot issues
  • Consult with Process and Business Leaders to develop appropriate technical solutions in ServiceNow
  • Follows up on outstanding development needs and provides timely status reports to the project manager
  • Advises on options, risks and impacts on business/ITIL processes
  • Communicates technical problems and solutions to both technical and non-technical audiences



年次有給休暇(初年度10日 ※入社日によって異なる場合有)、完全週休2日制(土曜日・日曜日)、祝日、年末年始、慶弔休暇、育児・介護休業




  • 4+ years’ experience in administration/implementation/configuration of ServiceNow ITSM and ITOM modules.
  • Knowledge of web-based development languages, specifically JavaScript, Ajax, HTML, CSS
  • Strong customer service and excellent verbal/written communication
  • Excellent attention to detail, ability to multitask, and effective time management skills
  • Understand the full application lifecycle
  • ITIL/ServiceNow certified, ServiceNow CIS-ITSM, CIS-ITOM
  • Past work experience of ServiceNow Implementation of ITSM, ITOM.


  • Past work experience with industry-leading providers of ITSM tools
  • Knowledge of other ServiceNow tools like ITAM, Application Portfolio Management, Project Portfolio Management, CSM, etc.

Bilingual is preferred; Native/fluent Japanese and minimum conversational English are considered

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