Your next company was established in 1947 and has grown to 5,018 stores in over 74 markets worldwide. 

Quick facts about the company:

• This house name has a huge online presence in over 52 online markets.
• Altogether, with retail stores, this highly reputable company has netted over 21 billion USD in sales last fiscal year alone. (a 6% increase from the previous year)
• Your next company is all about fashion, made sustainably and affordably, offering style and inspiration to men, women, kids, and all in between.
• This company champions DEI, with 71% of management being female.
• They also champion WLB and great working environments, with over 80% of survey participants agreeing to the same. 

In Japan, they've opened 114 stores since 2008 and employ over 2,500 employees. 

In January 2024, a Key Account Lead team was established to manage some of the business's most important partners in Japan and APAC. You will work with the Digital and Marketplace Teams as a Key Account Lead for one of the business's most important partnerships in Japan. Your report line will be the manager at the Singapore HQ. Your team will be spread across APAC, so you'll leverage your Japanese and English skills in this position. 

Driving marketplace profitability and customer growth:

• Execute on the activity plans for the brand on external marketplace. Gain familiarity with the commercial agenda of our partners, and maximize selling peaks through executing all campaigns & commercial activities in the most optimized manner
• Build and maintain brand health on the platform in terms of accurate & relevant catalogue, content, callouts, assortment and offer.
• Collaborate with marketplace partners to make sure day-to-day operations run seamless on the marketplace platform and help the brand optimize traffic, customer growth and revenue.
• Coordinate with Logistics and Operations teams (both internal and external) to secure timely deliveries and post purchase customer experience
• Explore and implement best practices for marketplace inventory fulfillment; identify areas for improvement that can lead to cost savings, greater efficiencies and profitability.

Marketplace Branding:

• Execute promotional events to drive strong customer awareness and conversion
• Make sure to have a consistent, brand-appropriate presence across all high engagement visibility areas on marketplace/ communications through accurate price and product presentation.
• Ensure that we are represented in the right manner during key selling and customer base-building time period.
• Make sure that all assets (creatives) utilized across marketplace platforms align with global guidelines

People and Team:

• Secure strong collaboration between external partners and develop strong internal relationships across functional areas such as merchandising, media, business tech and logistics and meet revenue goals.
• Lift and share best practices and learnings between hm.com and external selling channels.
• Continuously drive new ways of working and setting new standards for best practices with respect to marketplace partnership
• Support global functions by providing market knowledge and sharing local initiatives.

• Standard Social Insurance package according to Japanese law
• Commuting fee by train/bus between your residence and work location (up to 23,000jpy)
• After 6 months of employment, the company will grant you annual paid leave of a maximum of 12 days, which will be prorated based on the month of the Start Date.
• 25% discount, Corporate pension plan (401K), and other fringe benefits

Education

• Professional experience working within e-commerce or retail industry working for digital business
• Marketing, communication or business degree/relevant qualifications and basic understanding of digital marketing
• Have a passion for fashion content and love to build a brand in a digital environment

Skills

• Solid project management experience within e-commerce
• Customer-centric, creative and problem-solving
• Effective communication and interpersonal skills
• Proven ability to achieve results through operational excellence
• Ability to translate customer and sales insights into short-term commercial actions.
• Experience using Google Analytics, PowerBI, and Tableau (or similar tools)
• Ability to work in a highly complex environment
• Able to work independently and be self-motivated while still working within a team environment and fostering a strong team collaboration
• Strong organizational and time management skills with an ability to determine key priorities
• Believes in entrepreneurial spirit, agile way of working and thrives in changing environment

Personal Characteristics

• COMMUNICATION - excellent written and communication skills, able to explain complex concepts simply
• OPERATIONS - Enjoys operations and achieving excellence in execution
• FLEXIBLE - Adapts easily to new challenges and circumstances
• DECISIVE & ACTION ORIENTED - Thrives in a high-pace environment and can make quick decisions